Hi, Welcome to my Website
I am Eddy DosSantos
Age 31. Passionate about Cyber Security, Geopolitics, Languages and the Middle East.
I have lived in 3 continents & visited 44 countries. I speak 5 languages.
Research | Fraud Prevention | Compliance | Fintech | Content Writer | AdTech
Experience
CodeFuel Ltd. (2020-Present)
NETWORK QUALITY MANAGER
-Internal process related to compliance and Quality.
-Conducting periodic auditing to ensure all products are compliant with
contractual obligations.
-Working with Account Managers and Business Analysis team to identify traffic at risk.
-Preparing Quality reports and presentations to share with management and strategic partners.
-Handling internal investigations across the network and identifying trends.
Aragon Media Ltd. (2019)
DATA ENTRY
-Processing data and creating data spreadsheets.
-Working with Senior managers, doing data analysis and answering business questions.
-Maintaining Excel files for cycle progression and checking output
with internal teams.
-Reviewing data for deficiencies or errors, correcting any incompatibilities.
Payoneer Ltd. (2015-2019)
CHARGEBACK SPECIALIST | (2017-2019)
-Processing and reconciling vendor and customer payment disputes in English, French, Spanish and Portuguese.
-Communicating with banks and financial institutions in order to report and prevent fraudulent activities.
-Reviewing documentation to meet Visa’s VCR and MasterCard Claims Manager (MCOM) requirements.
-Performing chargeback representments to the credit card brand networks.
-Communicate with internal teams to validate outgoing operations and to assist in internal data requests.
PAYMENT COMPLIANCE ANALYST | (2017)
-Validating law enforcement, OFAC and AML regulations with internal Compliance team.
-Deliberating on payments transaction processing in accordance with international regulatory bodies.
-Drafting in-house approaches to identify new trends in current financial environment.
PAYMENT SPECIALIST | (2016-2017)
-Analyzing customers’ online transactions for fraud and money laundering patterns.
-Monitoring fraudulent trends involving financial risks.
-Mapping out fraud detection’s analysis results to meet the company’s SLA needs.
-Communicating with customers in order to understand source of incoming funds.
-Performing customers’ payment requests, refunds and transfers.
FRAUD ANALYST | (2015-2016)
-Performing KYC/KYB remediation of customers’ accounts.
-Researching and identifying accountholder’s fraudulent patterns.
-Reviewing customer’s ongoing activities to prevent account takeovers.
-Creating controls in the system to detect suspicious behaviors in order to minimize fraud.
-Mentoring and training up junior and new staff.
RockSpace Ltd. (2014-2015)
ACCOUNT MANAGER
-Performing administrative tasks for legal immigration activities to Canada.
-Scheduling customers meetings with internal legal bodies.
-Attracting potential customers.
L'Orient-Le Jour Sal. (2013-2014)
EDITORIAL / JOURNALISM INTERN
-Reporting and copy editing international news and features for a major French daily newspaper.
-Communicating with international news agencies such as AFP and AP and Reuters.
-Researching and covering major Middle East politics news from local and international sources.
-Using social media to find new stories and uncover sources.
Hi, Welcome to my Websiteeddydossantos.com
Education
B.A. in Political Science and Administrative Management
Saint-Joseph University | USJ | 2009-2013
Cert. in English Language Proficiency
Georgetown University | Center for Language Education and Development | Summer 2012
Dip. French Baccalaureate in Literature
Baccalauréat Littéraire | Bac L | 2008
Hi, Welcome to my Websiteeddydossantos.com
Language Skills
• ENGLISH: Fluent
• FRENCH: Fluent
• PORTUGUESE: Fluent
• SPANISH: Academic
• HEBREW: Intermediate
• DIALECTAL ARABIC: Intermediate
Computer Skills
• ORACLE database software
• SharePoint database cloud platform
• CRM system software
• Microsoft Office products
Contact
Content Writer | AdTech